Can UniAsset be customised for my organization?
There is no bespoke development service. What there is, is a set of things you configure yourself.
What you can configure
| Configure | What it does | Plan |
|---|---|---|
| Custom fields | Your own fields on assets, filterable and included in exports | Orbit |
| Custom statuses | Asset statuses in your own vocabulary | Orbit |
| Categories | Your own hierarchy, with depreciation configuration per category | All |
| Locations | Your own hierarchy of places | All |
| Departments | Your own organizational units | All |
| Checklist templates | Your own inspection procedures | Orbit |
| Work order SLA and escalation | Your own response windows and escalation chain | Orbit / Odyssey |
Between them, these cover most of what "we need it to work our way" usually means.
When you need something more
The REST API and webhooks (Odyssey and above) let you connect your own systems. If UniAsset does not do something but your other system does, exchanging records is usually better than trying to make one system do everything.
Export to CSV, Excel, or PDF for analysis UniAsset's reports do not cover.
What is not offered
No bespoke feature development for individual organizations.
No report builder. There is a fixed set of reports plus filtering and export. See Can I build custom reports?.
No plugin system or marketplace.
No self-hosted deployment. Multi-tenant SaaS is a deliberate product decision.
Suggesting a feature
Use the in-product feedback dialog — available to any signed-in user at any time, with no eligibility rules. Include what you are trying to achieve, not just the feature you have in mind; the underlying need is often already solvable.
See How to send feedback.
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