Overview
UniAsset provides support through multiple channels with response times varying by plan and issue severity.
Support Channels
| Channel | Availability |
|---|---|
| Knowledge Base | 24/7 self-service |
| Email Support | Business hours |
| Contact Form | Business hours |
Response Times by Plan
| Plan | Expected Response |
|---|---|
| Free | 3-5 business days |
| Starter | 2-3 business days |
| Growth | 1 business day |
| Enterprise | Same business day |
Business hours: Monday-Friday, 9 AM - 6 PM (excluding holidays)
Issue Priority
Response times may vary based on severity:
| Priority | Description | Response |
|---|---|---|
| Critical | System down, data loss risk | Immediate attention |
| High | Major feature broken | Same day |
| Medium | Feature issue, workaround exists | 1-2 days |
| Low | Questions, minor issues | 3-5 days |
Getting Faster Support
Provide Complete Information
Include in your support request:
- Your organization name
- Detailed description of the issue
- Steps to reproduce the problem
- Screenshots if applicable
- Error messages (exact text)
Check the Knowledge Base First
Many questions are answered in our documentation:
Use the Right Channel
For fastest response:
- Quick questions - Check Knowledge Base
- Account issues - Email support
- Bug reports - Email with details and screenshots
Enterprise Support
Enterprise customers receive:
- Dedicated support contact
- Same business day response
- Priority issue handling
- Scheduled check-ins
- SLA guarantees
Contact us to discuss Enterprise support.
Contact Support
Email: support@uniasset.com
Contact Form: /contact
We aim to respond as quickly as possible while providing thorough, helpful answers.
Need Help?
If you have questions not covered in this article, our support team is here to help.
Contact Support