How Do I Get Support, and How Fast Is It?

How do I get support, and how fast is it?

Priority support

Before you contact support

Most questions are answered faster in the Knowledge Base, and three articles cover the majority of "why can't I…" questions:

• Why can't I see this feature? — plan and role gates
• Permission denied errors — role restrictions
• Why can't I create more users? — the answer often does not require an upgrade

What to include

A good report gets a fast answer. Include:

• What you were trying to do
• Which page, and the exact wording of any message
• The error reference code, if one was shown — it is also in the logs, so it lets support find the exact failure rather than guessing
• Your role and plan
• Whether colleagues see it too — that separates a local problem from a platform one
• Whether it works in a private window

Sending product feedback

Support requests and product feedback are different things. For a bug report, a suggestion, or a comment on how something works, use the in-product feedback dialog — available to any signed-in user at any time, with no eligibility rules.

See How to send feedback.

Learning resources

• The Knowledge Base you are reading
• The guided tour and onboarding wizard, shown when you first sign in
• Demo data matched to your industry, if you opted in at registration
• The AI Command Bar, for questions about your own data

Related articles

• How to send feedback
• Why can't I see this feature?
• Uptime and reliability
• Training and learning resources