UniAsset
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FAQs

Frequently asked questions about plans, limits, data, and support.

UniAsset Pricing and Plans

The four UniAsset plans — Nova, Orbit, Odyssey, and Cosmos — what each costs, what each includes, and why assets are never the meter.

4 minBeginner

What's Included in the Free UniAsset Plan?

Everything the Nova free plan includes, what it does not, and why there is no trial to expire.

3 minBeginner

What Are the Plan Limits in UniAsset?

The user, storage, and email limits on each UniAsset plan, what counts toward each, and what happens when you reach one.

3 minBeginner

How Many Users Can I Have in UniAsset?

User limits by plan, what counts as a user, and how to add people without using a seat.

3 minBeginner

How Much Storage Do I Get in UniAsset?

Storage limits by plan, what counts toward them, and how archiving frees space without losing anything.

3 minBeginner

How Payment and Billing Work in UniAsset

Which payment provider handles your subscription, how invoices work, and what happens when a payment fails.

3 minBeginner

What Does the Cosmos Enterprise Plan Include?

The capabilities UniAsset's Cosmos plan adds for large organizations, and what already exists on the plans below it.

3 minBeginner

Who Owns the Data in UniAsset?

Your organization owns its data. What that means in practice, and how to get it out at any time.

3 minBeginner

How Do I Export My Data?

Every way to get data out of UniAsset, in CSV, Excel, or PDF.

2 minBeginner

How Long Does UniAsset Keep My Data?

What is retained while your organization is active, what happens when things are archived, and what happens after deletion.

3 minBeginner

How Do I Delete My Account or Organization?

The difference between removing one person's access and deleting an entire UniAsset organization, and how to do each.

3 minIntermediate

Is There a UniAsset Mobile App?

UniAsset installs on your phone straight from the browser — no app store — and behaves like a native app.

3 minBeginner

What Can UniAsset Integrate With?

The integration options UniAsset offers today — the REST API, webhooks, IoT ingestion, SSO, directory sync, and CSV.

4 minIntermediate

How Do I Get API Access to UniAsset?

Which plan includes the REST API, what it can do, and how to get started integrating an external system.

3 minIntermediate

Does UniAsset Support Other Languages and Currencies?

What UniAsset localises today — currency, financial year, and regional billing — and what it does not.

2 minBeginner

Can UniAsset Be Customised for My Organization?

What you can configure in UniAsset yourself, and what to do when you need something it does not do.

3 minBeginner

How Long Does It Take to Set Up UniAsset?

A realistic view of what setup involves, and why there is no implementation project.

3 minBeginner

How Do I Learn UniAsset?

The resources available for getting your team up to speed, and a suggested order to work through them.

3 minBeginner

How Do I Get Support, and How Fast Is It?

How to reach UniAsset support, what to include, and which plan includes priority support.

2 minBeginner

How to Send Feedback About UniAsset

Report a bug or suggest an improvement from inside UniAsset, with context captured automatically.

2 minBeginner

Uptime, Reliability, and Support Availability

How UniAsset is delivered, how it degrades when something goes wrong, and what to do when a page fails.

3 minBeginner