How payment and billing work
Which provider handles your payment
Resolved by your billing country. You do not choose it.
| Billing country | Provider | Experience |
|---|---|---|
| India | Razorpay | In-page modal |
| Everywhere else | Dodo Payments | Hosted redirect |
Prices are canonical in USD. Indian customers are shown INR at the configured rate.
Where to manage it
Settings → Billing, Owner only. Four tabs:
| Tab | What it holds |
|---|---|
| Overview | Your subscription and the billing timeline |
| Subscription | Plan selection and upgrade |
| Payment History | Every payment, filterable and paginated, with a detail view |
| Invoices | Provider-hosted invoice downloads |
Invoices
Invoices are the provider-hosted documents. UniAsset links to them rather than regenerating them, so downloading opens an external page — that is expected.
Payment history and the billing timeline render from UniAsset's own records, so they load fast and stay consistent regardless of which provider handled the payment. If something looks out of date, use Sync to reconcile.
When a payment fails
You can retry a failed payment from the Billing Center.
If a subscription lapses, creating new records is blocked — new assets, invited users, uploaded files — while all existing data stays fully readable. Losing access to your own records because a card expired would be the wrong failure mode.
Common questions
When does access start after I pay? When the payment provider confirms the payment, not when the checkout window closes. If it has not applied after a moment, reload, then use Sync.
How do I cancel? Settings → Billing → Subscription. Cancellation takes effect at the end of your billing period. Reactivation reverses it before that date.
Does cancelling delete my data? No. Your organization and its records remain.
Can I use a promo code? Yes, at checkout — it is validated and previewed before you pay. See How to apply a promo code.
Is there a trial? No. Nova is free forever with unlimited assets.
Can I buy Cosmos online? No — Cosmos is sales-led.
Who can access billing? The Owner only.
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