Overview
UniAsset provides several resources to help you and your team get up to speed with the platform. This article outlines the training materials available.
Available Training Resources
| Resource | Availability | Cost |
|---|---|---|
| Knowledge Base | All plans | Free |
| In-app onboarding tour | All plans | Free |
| Email support | All plans | Included |
| Video tutorials | Coming soon | Free |
| Live webinars | Coming soon | Free |
| Custom training | Enterprise only | Included |
Self-Service Resources
Knowledge Base
Our comprehensive knowledge base includes:
- Getting Started guides: Step-by-step setup instructions
- Feature documentation: Detailed explanations of all features
- How-to articles: Common tasks and workflows
- FAQs: Answers to frequently asked questions
- Troubleshooting: Solutions to common issues
Access the knowledge base at any time from the Help menu.
In-App Onboarding
New users receive an interactive onboarding tour:
- Welcome tour: Introduction to the dashboard
- Key features: Highlights of main functionality
- First steps: Guided setup of your first asset
You can restart the tour from Settings > Help > Restart Tour.
Tooltips and Help Text
Throughout the application:
- Hover over (?) icons for quick explanations
- Context-sensitive help in forms
- Inline guidance for complex features
Planned Training Resources
Video Tutorials (Coming Soon)
We're developing video content covering:
- Platform overview and navigation
- Asset management basics
- Maintenance scheduling
- Reporting and analytics
- Administrative tasks
Webinars (Coming Soon)
Planned webinar topics:
- Getting started with UniAsset
- Best practices for asset tracking
- Advanced reporting techniques
- Q&A sessions
Enterprise Training
Enterprise customers receive additional training support:
Dedicated Onboarding
- Personal onboarding session with a specialist
- Custom training agenda based on your needs
- Hands-on guidance for your specific use cases
Custom Training Sessions
- Live training for your team
- Role-specific training (admins, users, managers)
- Training materials customized to your workflow
Ongoing Support
- Quarterly check-in calls
- New feature training
- Best practice recommendations
Getting Help
Support Channels
| Channel | Response Time | Availability |
|---|---|---|
| Knowledge Base | Instant | 24/7 |
| Email support | 24-48 hours | Business days |
| Priority support | 4-8 hours | Enterprise only |
| Phone support | Immediate | Enterprise only |
Contact Support
- Email: support@uniasset.com
- In-app: Use the Help > Contact Support option
- Enterprise: Contact your account manager
Tips for Learning UniAsset
- Start with the onboarding tour - It covers the essentials
- Explore the knowledge base - Search for specific topics
- Learn by doing - Create test assets to practice
- Ask questions - Our support team is here to help
- Share knowledge - Train others on your team
Request Training
Need additional training resources?
- Free plan users: Explore our self-service resources
- Pro/Business users: Contact support with specific questions
- Enterprise users: Request custom training from your account manager
Need Help?
If you have questions not covered in this article, our support team is here to help.
Contact Support