Plan & Usage - View Your Subscription and Resource Limits

Overview

The Plan & Usage page shows your organization's current subscription tier, what features it includes, and how much of your allocated resources you have consumed. It is the first place to check when you encounter a limit error or want to assess whether an upgrade is needed.

Who Can Access This

Only the Owner can view the Plan & Usage page. Admins and all other roles are redirected away. Limit warnings visible elsewhere in the app (e.g. on the dashboard) are shown to Owners only — Viewers never see upgrade prompts.

How to Access This Section

1. Log in to your UniAsset account
2. Click Settings in the left sidebar
3. Select Plan & Usage

Current Plan Card

The top-left card shows your active subscription:

• Plan name — displayed in large text (e.g. "Nova", "Orbit", "Odyssey", "Cosmos")
• Status badge — shows "Free Forever" on the Nova plan, or "Active" / "Expired" on paid plans
• Upgrade link — visible on all plans except Cosmos; links to the billing page

If your paid subscription has expired, a red alert banner appears at the top of the page:

Your subscription has expired. Your data is safe, but you cannot create new assets, invite users, or upload files until you renew your plan.

Plan Features Card

The top-right card lists what your current plan includes:

Items your plan does not include are shown greyed out with an ✗ icon.

Resource Usage Meters

The Resource Usage card shows three progress bars — one for each metered resource:

Assets

Assets are unlimited on all self-serve plans. No asset-count limit exists — this meter shows your total active assets for informational purposes only, not as a cap.

Team Members

Counts all users in your organization, regardless of role.

Storage

Tracks the combined file size of all documents and images attached to assets (in MB or GB).

Progress bar colours

Below each bar, the exact percentage is shown along with a text note:

• "X% used — approaching limit" at 80–99%
• "X% used — limit reached" at 100%

Plans with unlimited resources show "Unlimited" instead of a number and do not display a progress bar.

Warning Alerts

When usage crosses the 80% threshold, yellow warning banners appear at the top of the page (one per affected resource). When a limit is fully reached, those banners turn red with specific messages:

Assets are unlimited — no asset limit warnings exist. These thresholds drive enforcement throughout the app — once a limit is reached, the relevant action is blocked until you upgrade.

What gets blocked at 100%

How to Upgrade

UniAsset plan changes are handled by the sales team rather than a self-serve billing portal.

1. On the Plan & Usage page, click Contact sales to upgrade (visible under the current plan name)
2. This opens the contact page where you can submit an upgrade request
3. The UniAsset team will provision your new plan

The upgrade link is hidden on the Enterprise plan since it is already the highest tier.

Plan Comparison

All plan limits are enforced from the same configuration. The table below reflects the exact values used by the system:

The Nova plan is permanent — it does not expire and does not require a payment method.

Welcome Plan

The Welcome plan is a legacy early-access tier granted to organizations that joined UniAsset during its initial launch period. While active, it provides unlimited assets, users, and storage, plus custom statuses, custom fields, and document uploads — equivalent to Enterprise limits minus API access, priority support, and Entra sync.

Expiry behaviour: Welcome plans have an expiry date (welcomePlanExpiresAt). Once that date passes, the plan automatically resolves to Nova for the purpose of limit enforcement — the plan field may still display "Welcome" but Nova limits (unlimited assets, 5 users, 500 MB) apply immediately. The Owner will need to upgrade to a paid plan to unlock additional users, storage, or capabilities.

Nonprofit Plan

The Nonprofit plan is a special discounted tier for registered NGOs, Non-Profit Organizations, and Religious Institutions. It is not listed on the public pricing page and cannot be self-selected — it is assigned by the UniAsset team after reviewing a free access request.

Limits:

How to apply: Set your organization type to NGO, Non-Profit, or Religious in Settings > Organization, then submit a free access request with a justification. The UniAsset team reviews and assigns the plan if approved. See the Organization Settings article for step-by-step instructions.

Approved free access behaviour: Once a free access request is approved, usage limits are bypassed entirely — the system treats the organization as having unlimited resources regardless of the nominal Nonprofit plan limits displayed on screen.

Important Notes & Limitations

Archived assets do not count toward the asset limit

• Only active (non-archived) assets are counted. Archiving assets is an effective way to free up asset quota without permanently deleting records.

Demo data does not count toward limits

• Sample records generated via Settings > Organization are excluded from all usage counts.

Storage counts documents and images only

• Storage is the combined size of files attached to assets (documents and photos). It does not count the assets themselves.

Limit enforcement is real-time

• The system checks limits at the moment of each action (creating an asset, inviting a user, uploading a file). Reaching a limit blocks the action immediately — there is no grace period beyond the 80% warning window.

Expired paid subscriptions fall back to read-only

• Your data is never deleted when a subscription expires. However, you cannot create assets, invite users, or upload files until the subscription is renewed. Existing data remains fully readable.

Frequently Asked Questions

Why can't I create a new asset?

Asset creation is only blocked when your subscription has expired — there is no asset-count limit on any plan. If you cannot create assets, go to Settings > Plan & Usage to check your subscription status. Renew your plan to restore access.

Why can't I invite a new team member?

Your user limit has been reached. Check Settings > Plan & Usage. Upgrade your plan or remove inactive users to free up a seat.

Does archiving an asset affect my plan?

There is no asset quota, so archiving does not free up any numeric limit. Archived assets are excluded from reports and alert evaluation, but asset count is not enforced as a plan limit on any self-serve plan.

What happens to my data if my subscription expires?

Your data is fully preserved. The only restriction is that you cannot create new assets, invite users, or upload files until the subscription is renewed. All existing records remain accessible.

My plan shows as "Welcome" but I'm getting Nova plan restrictions — why?

The Welcome plan has an expiry date. Once it passes, the system automatically applies Nova (Free) plan limits — even though the plan name may still display as "Welcome." Upgrade to Orbit, Odyssey, or Cosmos to restore paid-tier capabilities.

Is the Nonprofit plan available to Educational Institutions?

No. Educational institutions follow standard pricing and are not eligible for the Nonprofit plan. Only NGOs, Non-Profit Organizations, and Religious Institutions can apply.

Can I see how much storage each asset is using?

Not from the Plan & Usage page — it shows total storage consumed across your entire organization. Individual file sizes are visible when managing documents and images on each asset.