How to change your notification preferences
Notification preferences are per person, not per organization. Changing yours does not affect your colleagues.
Requirements
- Available on: All plans. Some delivery options need Orbit or above.
- Roles: Every role can set their own preferences
Steps
- Go to Settings → Preferences.
- Set your Email alert mode.
- Choose whether to receive the weekly summary.
- Save.
The delivery options
| Mode | What you get |
|---|---|
| Immediate | Critical alerts emailed as they happen (Orbit and above) |
| Daily digest | One summary email a day (Orbit and above) |
| Weekly only | The weekly operational summary — available on every plan |
| None | No alert emails |
On Nova, the weekly digest is the only email delivery available. Immediate and daily options need Orbit or above.
The in-app notification centre is always on
Whatever you choose here, alerts still appear at Dashboard → Notifications on every plan. Email preferences change how you are told, not whether alerts are raised.
Dashboard → Upcoming gives the consolidated forward view of everything due.
What you get alerted about
Maintenance due and overdue, preventive maintenance due and overdue, document expiry, warranty expiry, document-asset expiry, low stock, checkout due and overdue, work order assignment, and — on the plans that include them — SLA breaches and escalations.
Owners additionally see plan usage warnings and limit breaches. Other roles never see upgrade prompts.
Read state is per person
If you dismiss an organization-wide alert, it stays visible for everyone else. Nobody can silence an alert for the whole team by clearing their own notification list.
Your default landing page
The same page lets you choose which page you land on after signing in. Useful if you spend your day in Work Orders rather than the dashboard.
Common mistakes
Setting alerts to None and then wondering why nothing arrives. The in-app centre still works, but nothing will reach your inbox.
Assuming a change applies to the whole team. These are your preferences only.
Expecting immediate email on Nova. Nova gets the weekly digest.
Troubleshooting
I'm not getting any emails. Check your alert mode here, then check your spam folder. Corporate mail filters are a common cause.
I only get weekly emails despite choosing daily. Daily digests need Orbit or above.
I get an alert about a condition I already fixed. Alerts are evaluated on a schedule, so there can be a short lag. If it persists, the condition is probably still true.
I keep getting the same alert. You should not — alerts are deduplicated so a persistent condition raises one notification, not one per check. A repeat usually means the condition cleared and recurred.
A colleague isn't getting alerts I get. Preferences are per person. Ask them to check theirs.
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