Browser Compatibility - Supported Browsers and Known Issues

Overview

UniAsset is a modern web application designed to work with all current browsers. This guide covers supported browsers, known issues, and how to optimize your experience.

Supported Browsers

UniAsset works best with the latest versions of:

Note: Always use the latest browser version for the best experience and security.

Not Supported

The following browsers are not supported:

• Internet Explorer (any version)
• Older browser versions (more than 2 years old)
• Text-only browsers

Common Browser Issues

Pages Not Loading Properly

Symptoms:

• Blank pages
• Partially loaded content
• Missing buttons or features

Solutions:

1. Clear browser cache

   • Chrome: Settings → Privacy → Clear browsing data
   • Firefox: Settings → Privacy → Clear Data
   • Edge: Settings → Privacy → Clear browsing data

2. Disable browser extensions

   • Ad blockers can interfere with functionality
   • Try incognito/private mode to test

3. Enable JavaScript

   • UniAsset requires JavaScript to function
   • Check browser settings to ensure it's enabled

Display Issues

Symptoms:

• Text overlapping
• Buttons out of place
• Responsive layout not working

Solutions:

1. Reset zoom level to 100% (Ctrl/Cmd + 0)
2. Clear browser cache
3. Try a different browser
4. Check minimum screen resolution (1024×768)

Session Problems

Symptoms:

• Logged out unexpectedly
• "Session expired" messages
• Can't stay logged in

Solutions:

1. Enable cookies for uniasset.app
2. Disable cookie-blocking extensions
3. Check privacy settings aren't blocking session cookies
4. Ensure clock is set correctly on your device

Browser-Specific Tips

Google Chrome

For best performance:

1. Keep Chrome updated
2. Clear cache periodically
3. Disable heavy extensions when using UniAsset

Mozilla Firefox

If experiencing issues:

1. Check Enhanced Tracking Protection isn't blocking UniAsset
2. Try disabling strict tracking mode temporarily
3. Clear site data for uniasset.app

Safari

For Mac users:

1. Ensure "Prevent cross-site tracking" doesn't block essential cookies
2. Clear website data if experiencing login issues
3. Ensure JavaScript is enabled in Preferences → Security

Microsoft Edge

Edge-specific fixes:

1. Ensure you're using the Chromium-based Edge (not Legacy Edge)
2. Check tracking prevention isn't blocking features
3. Clear browsing data if pages don't load correctly

Mobile Browser Support

UniAsset is responsive and works on mobile browsers:

Mobile Tips:

• Use landscape mode for data-heavy pages
• Ensure mobile browser is up to date
• Clear mobile browser cache if experiencing issues

Performance Optimization

For the smoothest experience:

1. Update your browser - Always use the latest version
2. Clear cache regularly - Prevents stale data issues
3. Limit browser tabs - Too many tabs can slow performance
4. Disable unused extensions - Some extensions consume resources
5. Check internet connection - Slow internet affects all web apps

How to Update Your Browser

Chrome

1. Click the three dots menu (⋮)
2. Go to Help → About Google Chrome
3. Chrome will check and install updates automatically

Firefox

1. Click the hamburger menu (☰)
2. Go to Help → About Firefox
3. Firefox will download and apply updates

Edge

1. Click the three dots menu (⋯)
2. Go to Help and feedback → About Microsoft Edge
3. Edge will check for updates

Safari

Safari updates with macOS:

1. Go to System Preferences → Software Update
2. Install any available macOS updates

Still Having Issues?

If browser issues persist:

1. Try a different browser entirely
2. Test in incognito/private mode
3. Note your browser name and version
4. Contact support with specific error messages and screenshots