Data Sync Issues - Fix Synchronization Problems

Overview

UniAsset is a cloud-based application where all changes are saved immediately to the server. This guide helps troubleshoot situations where data doesn't appear to sync correctly between users or sessions.

How Data Sync Works

UniAsset uses real-time database synchronization:

• All changes save immediately - No manual save button needed
• Data is stored in the cloud - Accessible from any device
• Multi-user support - Multiple users can work simultaneously
• Conflict resolution - Last save wins in concurrent edits

Common Sync Issues

Changes Not Appearing for Other Users

Symptoms:

• You made changes but colleagues don't see them
• Updates appear for some users but not others

Solutions:

1. Refresh the page - Other users should refresh to see latest data
2. Check save confirmation - Ensure you saw "Saved" or success message
3. Verify internet connection - Changes can't sync without connectivity
4. Wait a moment - Network latency can cause brief delays

Changes Not Saving

Symptoms:

• Edits disappear after refresh
• No save confirmation appears
• Error messages when saving

Solutions:

1. Check internet connection - Required for all saves
2. Look for error messages - Red alerts indicate save failures
3. Verify permissions - You may not have edit access
4. Try again - Temporary server issues resolve quickly

Old Data Appearing

Symptoms:

• Page shows outdated information
• Recent changes aren't visible
• Data reverts to old version

Solutions:

1. Hard refresh the page

   • Windows: Ctrl + F5
   • Mac: Cmd + Shift + R

2. Clear browser cache

   • Old cached data can override fresh data

3. Log out and log back in

   • Refreshes your entire session

Different Data on Different Devices

Symptoms:

• Desktop shows different data than mobile
• Different browsers show different information

Solutions:

1. Refresh all devices - Ensure all are showing latest data
2. Clear cache on affected devices - Remove stale data
3. Check you're logged into the same account - Multi-account issues
4. Verify same organization - Different orgs have different data

Concurrent Editing

When multiple users edit the same asset simultaneously:

• Last save wins - The most recent save overwrites previous
• No merge conflicts - Changes aren't merged automatically
• Field-level updates - Each field saves independently

Best practices:

1. Coordinate with team members on who's editing what
2. Refresh before making edits to see latest data
3. Make edits quickly and save to avoid conflicts

Troubleshooting Steps

Step 1: Verify Internet Connection

1. Check other websites load correctly
2. Try disconnecting and reconnecting WiFi
3. Test on a different network if possible

Step 2: Hard Refresh the Page

1. Press Ctrl + F5 (Windows) or Cmd + Shift + R (Mac)
2. This bypasses cache and loads fresh data

Step 3: Clear Browser Cache

1. Clear cache for the last hour or 24 hours
2. Specifically clear cached images and files
3. Don't clear cookies if you want to stay logged in

Step 4: Try a Different Browser

1. Test in an incognito/private window
2. Try a completely different browser
3. This rules out browser-specific issues

Step 5: Log Out and Log Back In

1. Click your profile and sign out completely
2. Close all UniAsset browser tabs
3. Open fresh and log in again

When to Contact Support

Contact support if:

• Data consistently fails to save for your account
• Multiple users experience the same sync issues
• You see error messages about database or server issues
• Data appears corrupted or incorrect

When contacting support, include:

• Your organization name
• Specific assets or records affected
• Time when the issue occurred
• What actions you were taking
• Any error messages (screenshots help)

Preventing Sync Issues

Best practices:

1. Stable internet - Use reliable connections when making changes
2. Refresh before editing - Ensure you're working with latest data
3. Watch for confirmations - Ensure saves complete before navigating away
4. One editor at a time - Coordinate when making major changes
5. Keep browser updated - Old browsers can cause issues