Why am I seeing out-of-date data?
How up to date should it be?
Reports and figures are derived at read time. There is no cache to invalidate and no saved report definition, so a report can never be stale relative to your data — but the page in front of you was rendered at the moment you loaded it.
Reload before assuming something is wrong.
A change I made isn't showing
- Reload the page.
- Check the save completed. If a form errored, the change may not have been written.
- Check the asset timeline. Every meaningful change writes an event. If it is not on the timeline, it did not happen.
A colleague sees something different
Usually one of three things:
They have a stale page. Ask them to reload.
They have different filters. Filter state lives in the URL, so two people can be looking at genuinely different views of the same list.
Their role shows them less. Viewers cannot see work orders, service records, or incidents. Employees see less than Managers. This is not a sync problem.
An alert refers to something I already fixed
Alert conditions are evaluated on a schedule rather than instantly, so there can be a short lag between fixing something and the alert clearing.
If it persists, the condition is probably still true. Common cases:
- The PM schedule has not reset because the work order was completed but not closed
- A low-stock alert has not cleared because the quantity is equal to the threshold rather than above it
- A checkout still shows overdue because the item was never checked in
My plan or role change hasn't applied
It should be immediate. Role, plan, and deactivation are re-read on every request, not at next sign-in.
Reload the page. If a plan change specifically has not applied, check at Settings → Billing that the payment completed — access is granted when the provider confirms it, not when the checkout window closes.
Two people edited the same thing
The last save wins. There is no locking.
For anything where that matters — stock quantities in particular — the Asset Stock ledger is designed for it: quantities are never edited directly, only moved through recorded transactions, so two people moving stock at once cannot produce a wrong balance.
An integration's data hasn't arrived
Check Settings → Integrations → Activity (Odyssey and above, Owner only). Every API request is logged, including failures — so if the data never arrived, that log will say why.
Still wrong?
If reloading in a private window still shows the wrong thing, it is not a caching problem. Note what you expected, what you see, and any error reference code, and contact support.
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