Slow Performance - Speed Up UniAsset Loading

Overview

Experiencing slow load times or sluggish performance?
This guide helps you identify and fix common performance issues with UniAsset.

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Common Causes of Slow Performance

1. Slow Internet Connection

The most common cause of slow performance is network speed.

Diagnosis:

• Test your speed at speedtest.net
• Check if other websites are also slow
• Compare performance on WiFi vs. a wired connection

Solution:

• Use a wired connection when possible
• Move closer to your WiFi router
• Ask IT about network issues
• Try again during off-peak hours

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2. Browser Cache and Memory

Too much cached data or too many open tabs can slow everything down.

Solution:

1. Clear browser cache
2. Close unnecessary browser tabs (aim for fewer than 20)
3. Restart your browser
4. Restart your computer if a browser restart doesn’t help

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3. Browser Extensions

Certain extensions can impact web application performance.

Solution:

1. Try UniAsset in incognito/private mode (extensions disabled)
2. If faster, identify and disable problematic extensions
3. Ad blockers and privacy tools are common culprits

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4. Outdated Browser

Old browsers lack modern performance optimizations.

Solution:

1. Update to the latest browser version
2. See our Browser Compatibility guide

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5. Large Data Sets

Viewing many assets at once can be slower.

Solution:

1. Use filters to view smaller subsets of data
2. Use pagination to limit items per page
3. Search for specific items instead of scrolling through all assets

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Performance Optimization Tips

Optimize Your Browser

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Optimize Your Workflow

1. Use filters effectively – Don’t load all assets when you only need a few
2. Search specifically – Type what you’re looking for instead of scrolling
3. Bookmark frequent pages – Avoid navigating through menus repeatedly
4. Use keyboard shortcuts – Faster than mouse navigation

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For Slow Searches

If searches take a long time:

1. Be more specific with search terms
2. Use filters in addition to search
3. Search within a specific category or location
4. Avoid searching with just 1–2 characters

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For Slow Reports

If reports take a long time to generate:

1. Use date range filters to limit data
2. Filter by category or location
3. Generate reports during off-peak hours
4. Consider exporting smaller subsets of data

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Technical Troubleshooting

Step 1: Test Your Connection

1. Run a speed test (speedtest.net)
2. Minimum recommended: 5 Mbps download
3. Optimal: 25+ Mbps for best experience

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Step 2: Check Browser Resources

1. Open browser Task Manager:
   • Chrome: Shift + Esc
   • Firefox: about:performance in the address bar
2. Check memory usage
3. Close tabs using excessive resources

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Step 3: Test in Incognito Mode

1. Open an incognito/private window
2. Log into UniAsset
3. If performance improves, extensions or cache are likely the issue

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Step 4: Try a Different Browser

1. Download a different browser (Chrome, Firefox, Edge)
2. Test UniAsset performance
3. Compare results

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Step 5: Check Device Performance

1. Close other applications
2. Restart your computer
3. Check for system updates
4. Ensure you’re not running out of disk space

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Performance by Feature

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When Performance Issues Aren’t You

Sometimes slow performance is due to:

• Planned maintenance – Check our status page
• Temporary server load – Try again in a few minutes
• Geographic distance – Performance can vary by region

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Contact Support

If you’ve tried everything and performance is still poor:

1. Note specific pages or actions that are slow
2. Record load times (use browser developer tools)
3. Note your browser and operating system
4. Test from a different network if possible
5. Contact support with these details

Include:

• Your organization name
• Time of day experiencing issues
• Specific features affected
• Screenshots of slow-loading pages
• Browser console errors (press F12 → Console tab)