Email Not Received - Fix Notification Delivery Issues

Overview

This guide helps you troubleshoot missing or undelivered email notifications from UniAsset. Email alerts are sent for critical events like overdue maintenance, expired documents, and usage warnings.

How Email Notifications Work

UniAsset sends email alerts for:

Note: Viewers, Employees, and Managers do not receive email notifications—only Owners and Admins.

Common Reasons for Missing Emails

1. Spam or Junk Folder

The most common cause is emails being filtered to spam.

Solution:

1. Check your spam/junk folder for emails from UniAsset
2. Mark UniAsset emails as "Not Spam"
3. Add noreply@uniasset.app to your contacts
4. Whitelist the domain uniasset.app

2. Role Does Not Receive Emails

Only Owners and Admins receive email notifications.

Solution:

• Verify your role (Settings → Profile)
• Contact your organization Owner if you need email alerts
• Consider requesting an Admin role if appropriate for your job

3. Email Already Sent

UniAsset uses deduplication to prevent email spam. You only receive one email per unique alert.

Solution:

• Check if you already received this alert previously
• New emails are sent only when new alerts are created

4. Alert Condition Not Met

Emails are only sent when specific conditions are met.

Examples:

• Maintenance must be past its due date for "overdue" emails
• Documents must be past their expiry date for "expired" emails
• Consumables must be below minimum quantity for "low stock" emails

Solution:

• Verify the alert condition is actually met
• Check the Notifications page in UniAsset for pending alerts

5. Corporate Email Filters

Your company's email server may be blocking external emails.

Solution:

1. Ask your IT department to whitelist uniasset.app
2. Check your company's quarantine/held messages
3. Verify your corporate spam filter settings

Troubleshooting Steps

Step 1: Check Spam Folder

Search for "UniAsset" or "uniasset.app" in all email folders including spam.

Step 2: Verify Your Role

1. Go to Settings in UniAsset
2. Check your assigned role
3. Only Owner and Admin roles receive email alerts

Step 3: Check In-App Notifications

1. Click the bell icon in UniAsset
2. View your current notifications
3. Email alerts match what appears in notifications

Step 4: Verify Alert Conditions

1. Go to the Upcoming & Alerts page
2. Check if the alert you expect is listed
3. Verify the condition (overdue, expired, etc.) is actually met

Step 5: Wait for New Alerts

If you just set up alerts:

• Email notifications are triggered by the system's alert check cycle
• New alerts may take up to 10 minutes to generate emails

Invite Emails Not Received

If a user didn't receive their invitation email:

1. Check spam folder - Invite emails often get filtered
2. Verify email address - Confirm the email was entered correctly
3. Wait 15 minutes - Email delivery can sometimes be delayed
4. Resend the invite - The Owner can resend from the Users page
5. Copy invite link directly - As a backup, copy and share the link manually

Contact Your Email Administrator

If corporate email filtering is suspected, ask your IT team to:

1. Whitelist the domain uniasset.app
2. Check for blocked or quarantined messages from UniAsset
3. Add these sending addresses to allowed senders:
   • noreply@uniasset.app
   • notifications@uniasset.app
   • support@uniasset.app

Still Not Receiving Emails?

If you've completed all troubleshooting steps:

1. Note your email address and organization name
2. Check the time range you expected to receive emails
3. Contact support at support@uniasset.app with these details