Permission Denied Errors - Fix Access Control Issues

Overview

UniAsset uses role-based access control (RBAC) to manage what each user can do within the organization. Permission denied errors occur when you try to perform an action that your role doesn't allow.

Understanding User Roles

UniAsset has five user roles, from most to least permissions:

Permission Matrix

Here's what each role can and cannot do:

*Employees can only update assets assigned to them.

Common Permission Errors

"Only OWNER and ADMIN can import assets"

You need Admin or Owner role to import assets via CSV.

Solution:

• Ask your organization's Owner or an Admin to perform the import
• Request a role upgrade if you regularly need to import assets

"You don't have permission to delete assets"

Only Owners and Admins can delete assets.

Solution:

• Ask an Admin or Owner to delete the asset
• If you need to hide an asset, consider archiving it instead (if available)

"Only owners can invite users"

User invitations are restricted to the organization Owner.

Solution:

• Contact your organization's Owner to invite new users
• Provide them with the email address and desired role for the new user

"Permission denied" when accessing settings

Organization settings are restricted to the Owner role.

Solution:

• Contact your organization's Owner for any settings changes
• If you're the Owner and see this error, try logging out and back in

What to Do If You Need More Access

1. Identify what you need to do - Note the specific action you're trying to perform

2. Check your current role - Go to Settings to see your assigned role

3. Contact your organization's Owner - Request the appropriate permissions for your job function

4. Request a role change - If you consistently need more access, ask about a role upgrade

Troubleshooting Steps

If you believe you should have access but are getting permission errors:

1. Log out and log back in - This refreshes your session and role information

2. Clear browser cache - Old cached permissions might cause issues

3. Verify your role - Ask your Owner to confirm your assigned role

4. Check if you're in the right organization - If you have multiple accounts, ensure you're logged into the correct one

Employee Role - Special Notes

The Employee role has unique restrictions:

• Can only see and modify assets assigned to them
• Cannot create new assets
• Can complete maintenance tasks assigned to them
• Cannot access reports or analytics

If you're an Employee and need to work with assets not assigned to you, ask your Manager or Admin to assign them to you first.

Still Having Issues?

If permission errors persist after verifying your role:

1. Ask your organization Owner to review your role assignment
2. Try logging out completely and logging back in
3. Contact support if the issue continues