How to view an asset's full history
Every asset carries its own complete history. It is the answer to "what happened to this, and who did it?"
Requirements
- Available on: All plans
- Roles: Every role that can read assets, including Viewers
Steps
- Go to Dashboard → Assets (Individual) and open the asset.
- Scroll to the timeline.
What the timeline records
Everything, in order:
- Creation and every subsequent update
- Status changes
- Assignment and unassignment — person, location, and department
- Documents and images added, archived, and restored
- Service records and maintenance
- Quantity movements, for stock and consumables
- Scans of the QR, NFC, or RFID tag
- Geo-position updates
- Duplication
- Check-out and check-in
- IoT signals
- Archival and disposal
Each entry carries what changed, who did it, and when.
History cannot be edited
Timeline entries are never updated and never deleted. Not by you, not by an Owner, not by support.
This is a product commitment rather than a technical limitation. The value of an operational record is proportional to how much it can be trusted, and trust requires that history cannot be quietly rewritten.
When an audit happens, when an insurance claim is filed, when a post-incident review runs, the record reflects what happened — not what someone decided afterwards it should say.
Correcting a mistake means recording something new that supersedes it, not editing the old entry.
Where else history lives
| Question | Where |
|---|---|
| What has this person held and done? | Dashboard → People, open the person |
| What did this asset look like when the incident happened? | The incident snapshot |
| Which escalation levels fired on this work order? | The work order |
| What did this API key do? | Settings → Integrations → Activity |
Using the timeline
When something looks wrong, the timeline usually explains it. An asset in an unexpected location, a status nobody remembers changing, a cost that appeared — all of it is there with a name against it.
Before an audit, the timeline plus service records is the evidence that what you claim happened, happened.
After an incident, note that the incident snapshot is stronger still: it freezes the asset's entire state at the moment of reporting, so it does not move as the asset does.
Common mistakes
Expecting to tidy the timeline. You cannot, deliberately.
Assuming an archived asset lost its history. Archiving removes an asset from active lists and reporting. Every timeline entry survives.
Looking for organization-wide activity in one place. Each trail answers a different question — see How to track user activity.
Troubleshooting
The timeline is empty. A newly created asset has one creation event. If even that is missing, reload.
An entry has no user against it. Some events are generated by the system — an automatically raised preventive work order, or an incoming IoT signal.
I can't find the asset at all. It may be archived. See How to archive and restore assets.
A change I made isn't showing. Reload the page. If it still is not there, the save may not have completed.
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