Backups, reliability, and getting your data out
The protection that matters most day to day
Most data loss is not infrastructure failure. It is someone removing something they should not have.
UniAsset is designed so that is hard to do.
Archive, never delete. Assets, documents, images, people, locations, departments, categories, statuses, custom fields, PM rules, and checklist templates all archive rather than delete. History stays attributable and the action is reversible.
History is append-only. Asset timelines, billing events, escalation logs, stock ledger rows, and incident snapshots are written once and never modified or deleted — by anyone.
Hard deletion is reserved for the deliberate erasure of an entire organization, which is Owner-only and carries a 30-day recoverable grace period.
So the everyday recovery path is not a restore request. It is unarchiving.
Restoring something
| Removed | How to get it back |
|---|---|
| An archived asset | Restore it |
| An archived document or image | Unarchive it — the file was retained, and the storage quota is re-added |
| An archived person, location, category, or department | Unarchive it |
| A deactivated user | Reactivate them |
| An organization pending deletion | Cancel the deletion within the 30-day window |
Resilience
UniAsset is delivered as multi-tenant SaaS on managed cloud infrastructure. There is no self-hosted deployment, which is a deliberate product decision — operational complexity stays on the platform's side rather than yours.
The application is built to degrade gracefully rather than fail outright. A transient database problem is retried once; if a non-essential part of a page still cannot load, that section offers an inline retry while the rest of the page keeps working.
Keeping your own copy
Whatever the platform does, keeping your own extract is good practice — particularly before anything irreversible.
Assets, reports, and the Fixed Asset Register export to CSV, Excel, and PDF.
Export before:
- Deleting an organization
- A large bulk update
- A migration
- A year-end close
The Fixed Asset Register snapshot is the one place a report becomes a fixed artefact, which makes it the right thing to keep at year end.
Important An export is a point-in-time extract, not a restore path. There is no route to re-upload an export and reconstruct an erased organization.
Organization deletion is genuinely permanent
Once permanent erasure completes, no customer file remains and there is no recovery.
The 30-day grace period exists precisely because that is irreversible. Use it.
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