How to Transfer Organization Ownership

How to transfer organization ownership

Every organization has one Owner — the only role that can manage billing, users, and organization deletion.

When to use this

• The Owner is leaving the organization
• Responsibility for the account is moving to someone else
• The account was set up by whoever signed up first, and it should belong to someone else

Requirements

• Roles: Owner only
• The person receiving ownership must already be a user in your organization

Before you transfer

1. Confirm the recipient is the right person. The Owner controls billing, users, and organization deletion.
2. Check they already have an account. Invite them first if not.
3. Note anything only you know — payment details, integration credentials, external accounts.

Steps

1. Go to Dashboard → Users.
2. Find the user who will become the Owner.
3. Transfer ownership to them.
4. Confirm.

What happens next

For the new Owner: they gain full access, including Settings → Billing, Settings → Plan & Usage, user management, and organization deletion. Usage warnings and upgrade prompts now appear for them.

For you: you no longer have Owner permissions. Your role changes, and you lose access to billing and the Owner-only settings.

Changes take effect immediately, on the next request for both of you.

Nothing else changes. Assets, history, subscription, and integrations are unaffected. Ownership is about who holds the role, not who owns the data — the organization owns its data throughout.

What the Owner alone can do

• Manage billing and the subscription
• Change user roles, deactivate, and reactivate users
• Reach Settings → Integrations — API keys and webhooks
• Manage custom roles on Cosmos
• Request nonprofit pricing
• Delete the organization

Common mistakes

Transferring to someone who does not want the responsibility. Billing lands with them.

Transferring and then immediately deactivating yourself without confirming the new Owner can sign in.

Assuming you can transfer to an email address. The recipient must already be a user in your organization.

Troubleshooting

I can't find the transfer option. It is Owner-only, at Dashboard → Users.

The person I want isn't in the list. They must already be a user. Invite them first, then transfer.

I transferred by mistake. Only the current Owner can transfer ownership, so the new Owner needs to transfer it back.

The Owner has left and nobody has access. Contact support.

I'm the new Owner but can't see Billing. Reload the page. Role changes apply on the next request.

Related articles

• How to change a user's role
• Roles and permissions
• Deactivating users
• How to manage billing and your subscription
• How to delete your organization